- Orders processed Monday to Friday AEST.
- Shock Mansion posts ALL National orders from our warehouse each weekday Morning.
- You will receive tracking advice from Australia Post once your order has been dispatched (if you included your email address with your order).
- Our expected delivery times chart below tells you when you can expect your order to arrive.
- If you have problems with your online order, please call us between 8:30am to 4:30pm (Queensland time).
- You can also email: firstname.lastname@example.org any time and we will respond as soon as possible during office hours.
- Please note all prices on this website are in ‘AUD’ unless stated otherwise.
- Shipping within Australia is based on overall parcel weight and destination.
- Shipping to New Zealand is based on overall parcel weight and destination
- All other International shipping can be calculated at the cart, please see international orders information below for info on additional costs that may apply in your country.
EXPECTED DELIVERY TIMES
Your product will reach you within the estimated delivery times listed below plus 1-2 days.
|LOCATION||INSIDE EXPRESS ZONE||OUTSIDE EXPRESS ZONE|
|Australia||Overnight Delivery 1||1 to 3 Working Days|
|New Zealand||48 Hour Delivery To North Island*||3 to 5 Days|
|International Orders||1 to 3 weeks||1 to 5 weeks|
Australia 1-5 working days from the date of payment to be received. International orders including New Zealand may take 1 to 3 weeks to arrive * please see international orders information below.
INTERNATIONAL ORDERS (OUTSIDE AUSTRALIA)
Please note that International (including New Zealand) orders may be subject to customs inspections and import taxes unique to your country.
This is normally based on items being over a certain value set by your local authority. These taxes are out of our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be. Shock Mansion will not mark your package as a “sample” or “gift“ to avoid these taxes.
1 Delivery times are dependant on third party suppliers Australia Post. Factors outside of Shock Mansions control such as, but not limited to weather, customs processing times and unforeseeable circumstances may cause delays on expected delivery times.