"Australia Post is currently experiencing significant delivery delays due to limited airline capacity and government restrictions within international destinations due to COVID-19. You can track your delivery through parcel tracking, the online chatbot and the MyPost App. For the latest information about delays and impacts please visit auspost.com.au."
Enhanced tracking notifications
We're enhancing our tracking notifications to give you greater visibility around your parcels. Previously, our tracking featured a notification informing customers that their parcel had been scanned at the gateway and was ready for international dispatch. Due to limited flight capacity, parcels were not always loaded onto an aircraft soon after this scan. To provide better information we've introduced a new notification, which reads: "Cleared and awaiting international departure, Melbourne VIC."
Over the coming weeks, we'll be introducing three new scanning events to our tracking system which will provide even further clarity around the current status of the item in transit, as well as assurance that the parcel has reached its intended destination. The new notifications include:
- Received by air carrier for international departure
- Delayed – transferring to sea carrier for international departure
- Item arrived at Destination Country
As a reminder, for all the latest information about international service delivery delays and impacts, please visit auspost.com.au.
Our team members in our processing and delivery facilities, Post Offices and contact centre are doing their best during these difficult times so please show them a little understanding.
Thank you and stay safe.